Terms & Conditions


This website is operated by The Pet Parcel Australia ABN 44851291387.

Throughout this entire website, the use of terms such as “we”, “us” and “our” refer directly to The Pet Parcel Australia.

By visiting, browsing and/or purchasing from this website, you are engaging in our “Service”. This means that you agree to be bound by these terms and conditions (“Terms”) as amended by us from time to time in our absolute discretion without notice. If you do not agree with the Terms, please stop using this website and/or our Service immediately.

This website is owned and managed by The Pet Parcel Australia. Unless otherwise stated, the website and its contents are the express property of The Pet Parcel Australia and The Pet Parcel Australia reserves all its rights in relation to this property. The website and the products sold are intended for personal, non-commercial use only.

You agree to indemnify and hold harmless The Pet Parcel Australia, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages, legal fees and costs, resulting from any violation of these Terms or any activity related to your use of the website or the Service or your account (including any negligence or misconduct) by you or any other person accessing this website through your account.

Terms of Product Use

The advice on our website is not to be substituted for professional veterinary advice. This website is solely an online store for the distribution and sale of pet products. We recommend that you consult a veterinary practitioner prior to using any of the products sold on our website to determine if they are suitable for your pets.

Please follow the guidelines of use for each product. These guidelines can be found on both the product page on our website, and on the packaging of each product. The testimonials and reviews published on this website or about our products or service on any other platform are the opinions of the authors only and are not medical or scientific opinions.


By accessing our website, using our service, creating an account or placing an order through the website, you assume all associated risk, including but not limited to the risk to your computer, tablet, mobile device, software or data may be damaged by any virus or malicious bug transmitted by this website or any third-party website.

By browsing our website or creating an account and becoming a member, you assume all responsibility for the security of your account. You agree to accept all responsibility for activities that occur under your account (e.g. orders placed by someone else using your account). The Pet Parcel Australia reserves the right to terminate your account without notice at its discretion. The Pet Parcel Australia is not liable for any disruptions to this website.

By purchasing an item from The Pet Parcel Australia, you acknowledge that we do not manufacture the products displayed on our website, we simply distribute the products.

The Pet Parcel Australia reserves the right to amend errors or to update product information at any time without notice. In the event any information about a product is incorrect (e.g. size, price etc), The Pet Parcel Australia reserves the right to refuse or cancel any order placed for that incorrectly described item. In the event of such a refusal or cancellation of an order and your chosen payment method has been charged, The Pet Parcel Australia shall issue a credit to that chosen payment method in the amount of the cancelled order.


Delivery from The Pet Parcel Australia is not responsible for any failure to deliver products on time or at all to the fullest extent permitted by law if such failure results from an event beyond its reasonable control. An event beyond its reasonable control would include but is not limited to war, rebellion, labour strike, natural disaster an endemic or pandemic. In such circumstances we shall use reasonable endeavours to deliver the product to you once the event no longer prevents us from doing so.

Lost Parcels

The Pet Parcel Australia accepts no responsibility for lost or unclaimed packages. Online tracking is available to you and is sent to you via email once your order has been marked as ‘shipped’. We urge customers to access their tracking code if there is a delay in tracking and/or receiving your order. If the wrong address information is inputted into the checkout page when an order is placed on the website, and as a result, a parcel is sent out then returned back to us, it is the customer’s responsibility to pay for the product to be re-sent to the correct address.

Unauthorised Use

You may not use the website or Services for any unlawful or unauthorised purpose, including without limitation: distributing any abusive, unlawful, defamatory, harmful, obscene, or otherwise objectionable material. You may not use the website or Services to transmit any material that constitutes a criminal offence, results in civil liability or otherwise would breach any laws, regulations, or codes of practice. You warrant that you have the right to post any materials posted by you on our website and that the materials do not infringe any third-party intellectual property rights.

Interfering with, damaging, disabling, or impairing the operation of this website, or attempting to gain unauthorized access to the website, networks or gateways connected to it, through hacking, spoofing, or any such similar means is expressly prohibited. You agree to indemnify The Pet Parcel Australia for any loss or damage which may arise through your unauthorised use of the website or Service.

Refunds / Returns Policy

The Australian Consumer Law (ACL) is the national law for fair trading and consumer protection. Nothing in these Terms excludes, restricts, or modifies any right, remedy, or consumer guarantee available to you under the ACL. You are entitled to a refund, replacement, or credit from The Pet Parcel Australia when a product fails to meet one of the automatic consumer guarantees provided under the ACL, including that:

The product is faulty or of unacceptable quality.
The product does not match the product description; and
The product is unfit for the intended purpose (does not do what it is meant to);
The consumer guarantees will not apply where you have:

Caused the product to become damaged (such as using the product in a way that it is not intended to be used);
Have mistreated or abused the product (intentionally or unintentionally);
Received what you asked for but changed your mind, found it cheaper elsewhere or decided you do not like the product; or
Knew of or were made aware of the faults before you bought the product.
Taken the product out of its packaging.
You will be required to provide proof of purchase if you wish to claim a refund, replacement, or credit from The Pet Parcel Australia.


The Pet Parcel Australia is fully committed to providing a secure website and shopping environment by protecting your privacy. Any personal information collected through The Pet Parcel Australia will be handled with the strictest confidence, stored securely and never on-sold or shared with any third party (except as required or authorised by law.)

The information collected through this website remains the sole property of The Pet Parcel Australia and will not be sold to or shared with any other organisation or third party. Information such as your name, email and shipping addresses, will be gathered when you place an order and/or create an account. This information will be stored securely.

The Pet Parcel Australia stores no credit card information. Our payment system uses industry-standard Secure Sockets Layer (SSL) encryption systems to protect and encrypt your payment card data before it is transmitted through the Internet. The Pet Parcel Australia uses a secure external payment gateway to process your payments. The Pet Parcel Australia cannot view, access, or store your credit card details however cannot guarantee the strength or effectiveness of these third-party providers.

Our website may contain links to other websites of interest. However, we are not responsible for the security practices, privacy policies or content of any external or affiliate sites.

As a member of The Pet Parcel Australia you may receive regular email updates. The contents may relate to The Pet Parcel Australia promotions, pet, and industry news. You will have the ability to ‘opt out’ from receiving this material at any time.


If you have any questions regarding these terms, please contact us on support@thepetparcel.com.au

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